Frequently asked questions
Does the ticket have to be reserved?
The entry ticket can be reserved and purchased in advance, via an app. All information about the app, how to buy the ticket and how to reserve it can be found here: www.termemerano.it/go.
Can vouchers be redeemed via the app?
Vouchers can be redeemed in the app while reserving entry tickets. Enter the voucher code (top right) before selecting the desired date and time.
Is a kit provided to the guest when purchasing an entry ticket to the Terme?
The guest has the possibility to borrow towels (5,50 €) and bathrobes (6,50 €), in our shop (deposit of 15€ for towels and 30€ for bathrobes). Bathing slippers and flip-flops can be purchased in the shop.
Is it possible to buy subscriptions?
Terme offers various offers for multiple tickets at www.termemerano.it/en/online-shop/admission-value-cards.
How do I make a reservation for a treatment at the MySpa?
Treatments in the MySpa can be reserved by sending an email with the time, date and desired treatment to email@example.com.
The telephone number of the MySpa is 0473 252024.
Can vouchers be purchased?
Vouchers can be purchased directly on site or from the online shop, in which case they will be sent to you by email.
Which pools are open during the winter season?
During the winter season, from mid-September to mid-May, the indoor pools are open, including a main pool, a brine pool, hot and cold pools, two thermal pools, a children's pool and various whirlpools.
Are there warm outdoor pools in the winter season?
The two pools connected to the outdoor area and an outdoor whirlpool are open 365 days a year.
Which pools are open during the summer season?
In the summer season from mid-May to mid-September, in addition to the 15 indoor pools, 10 outdoor pools are also open in the park.
Is there an obligation to wear a bathing cap at Terme Merano?
Guests are not obliged to wear a bathing cap.
Is it allowed to enter the sauna area in swimming trunks?
The sauna area is a textile-free zone and can be entered with a towel and bathing shoes. It is possible to cover yourself with a towel at any time.
What is included in the "Terme & Sauna" ticket?
Are there any discounts for Terme visitors in the underground car park?
If you buy a day ticket, you have the option of paying an extra €13 to park in the underground car park until midnight. For guests who buy 2-3 hour tickets, the first hour is free of charge, each additional hour costs €2.90.
Is it possible to eat in the bathing area of the Terme?
Terme has a self-service area. Toasts, sandwiches, snacks and hot and cold dishes are served here. In summer there are two more kiosks in the outdoor area.
Can sports doctor visits be made in the Terme Merano Medical Area?
You are welcome to book a sports visit (with medical certificate) with us. Please send an e-mail to firstname.lastname@example.org.
From what age are children allowed to visit the thermal baths alone?
Children are only allowed to visit the spa if they are accompanied. Children over the age of 14 are allowed to visit the spa unaccompanied on presentation of an identity card. The sauna area is "Adults Only" and can be visited from the age of fourteen accompanied by an adult.