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Do you have more questions? Find answers to our most frequently asked questions here.

Please take a moment to check if your question has already been answered here before reaching out by phone or email.

Admission & Tickets

Do I need a reservation, or can I visit Terme Merano on short notice?

During the Christmas season, reservations for tickets to the pools and sauna are required. We also recommend booking tickets in advance during school holidays, weekends, and the summer months. To be on the safe side, we generally suggest booking your tickets ahead of time. On days with very high visitor numbers, tickets may sell out or you might experience longer wait times.

 

You can book your tickets here.

Do I get towels and a bathrobe with my admission ticket?

No, towel and bathrobe rentals are not included in the admission price.

 

You can bring your own swimwear from home. Alternatively, you can rent towels (€6) or bathrobes (€8) from the shop by paying a deposit. Swimwear, bikinis, and flip-flops are also available in our in-house shop.

How does the chip bracelet, changing rooms, and automatic cash desk work?

After purchasing your ticket online or on-site, you will receive a chip bracelet at the entrance. This bracelet serves not only as your entry ticket to various services but also as your key for the lockers and your payment method. At the end of your visit, you can settle any outstanding charges at the automatic cash desk.

 

The changing rooms and lockers are located in the lower level of Terme Merano. Be sure to remember the color and number of your locker, so you don’t end up walking home in your flip-flops.

Is there a rental service for towels, bathrobes, sunbeds or umbrellas at Terme Merano?

Yes, you can rent towels and bathrobes directly at the shop. After your stay you can return the towels and bathrobes to get your deposit back. In summer, you can also rent sunbeds and sun shades directly in the thermal park.

 

Rental fees:
Towel: 6 €
Bathrobe: 8 €
Sunbed (park): 6 €
Sun shade (park): 6 €

 

Deposit:
Towel: 15 €
Bathrobe: 30 €
Sunbed (park): 5 €
Sun shade (park: 5 €

From what age can children visit Terme Merano, and when can they come and stay on their own?

Children of all ages are welcome, but they must be accompanied. Children aged 14 and older can visit Terme Merano unaccompanied if they present their ID at the reception. The sauna area is "adults only" and can be accessed from the age of 14 when accompanied by an adult.

Are there any specific rules I have to follow during my visit at Terme Merano?

Yes, all visitors must adhere to the rules outlined in the house regulation of Terme Merano. You can view the house regulation here.

What type of tickets are available and where can I find the prices?

You can find an overview of the different ticket categories in our online shop. The price list is available here.

What is included in the „Terme & Sauna” ticket?

With this ticket, you can access all the open indoor and outdoor pools as well as the sauna area. Please note that the outdoor pools are only open from mid-May to mid-September.

 

You can find all information about the sauna area here.

Is the time for showering included in the 2- or 3-hour ticket?

Your 2 or 3 hours at Terme Merano cover the entire duration from entry to exit at the checkout.

Can I purchase a subscription for Terme Merano?

We offer various seasonal and value passes, as well as multiple-entry tickets for frequent visitors and enthusiasts. You can find these options here in our online shop.

We offer various seasonal and value passes, as well as multiple-entry tickets for frequent visitors and enthusiasts. You can find these options here in our online shop.

Gift vouchers can be purchased either on-site or here in our online shop. If you buy online, the voucher will be sent to you directly via email. Please also check your spam folder.

What are the opening hours of Terme Merano?

Terme (pools): 9 am – 9 pm (daily)

Terme (park): 9 am – 8 pm (daily) from mid-May to mid-September

Sauna: 2 pm – 9 pm from Monday to Friday (except holidays)

Sauna: 10 am – 9 pm on Saturday, Sunday and on holidays

Are there any discounts for Terme Merano visitors using the underground parking?

Yes, Terme Merano visitors can enjoy parking discounts. With the purchase of a day ticket, you can opt to pay an additional 15 € to park until midnight. For guests with 2–3-hour tickets, the first hour is free, and each additional hour costs 3 €.

Is Terme Merano accessible for people with disabilities?

Yes, Terme Merano is fully accessible. Visitors with disabilities receive a 30 % discount upon presenting their disability ID. This discount also applies to the accompanying person. Please remember to bring the necessary documentation.

Pools

Is there a requirement to wear a swim cap at Terme Merano?

No, guests are not required to wear a swim cap.

: Is there a restaurant in the pool area of Terme Merano?

Yes, there is a self-service restaurant accessible from both the indoor and outdoor area. You can enjoy hot and cold meals, as well as toasts, sandwiches, and various snacks.

 

During the summer, an additional bar in the outdoor area offers drinks, small snacks, and ice cream. On weekends, we serve pizza at the pizza pavilion.

Which pools are open during the winter season?

From mid-September to mid-May, our indoor pools are open. These include a main pool, a saltwater pool, hot and cold pools, two thermal water pools, a kid’s pool, and various whirlpools.

 

For more information about the winter season, please check here.

Which pools are open during the summer season?

From mid-May to mid-September, in addition to the indoor pools, our 11 outdoor pools in the park are open.

 

For more information about the summer season, check here.

What are the temperatures of the pools?

The temperatures of our pools range from 18 °C to 34 °C, perfect for both cold and warm water enthusiasts.

 

You can find the exact temperatures of each pool via the following links:

Indoor pools

Park and outdoor pools

Are the pools always open?

Since our pools are open 365 days of the year, there may be times when maintenance or repair work is required.

 

Information about any potential closures can be found on our website and in the entrance area of the ticket office.

Sauna

Am I allowed to wear a bikini or swimsuit in the sauna?

No, the sauna area is a textile-free zone and may only be entered with a towel and flip-flops. You will be able to cover yourself with a towel at any moment, but bikinis or swimsuits are not permitted.

Is the sauna area always open?

Since our saunas are open 365 days of the year, there may be times when maintenance or repair work is needed. Information about any potential closures can be found on our website and in the entrance area of the ticket office.

Are children allowed in the sauna?

The sauna area is "adults only" and may be visited from the age of fourteen, but only when accompanied by an adult.