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General Terms and Conditions

General Terms and Conditions of Trade of Terme Merano SPA

1. General provisions

These general terms and conditions of sale govern the sale of products and services through the www.thermemeran.it website.

By buying from the website, the buyer declares that he/she is aware of and accepts these general terms and conditions of sale.

2. Agreement

The agreement entered into between Therme Meran AG and the buyer shall be deemed to end once Therme Meran AG accepts an order for payment.

By placing an order, the buyer declares:

  • that he/she is a consumer in accordance with the terms of Article 3 of the Italian Consumer Code;
  • that he/she is of legal age;
  • that the information provided for performance of the agreement is correct and truthful;
  • that he/she has reviewed all of the statements provided during the purchase process and that he/she fully accepts the terms of payment set out in this process.

The agreement is entered into upon receipt of payment from the customer.

Should the order not be accepted for any reason, Therme Meran AG shall promptly inform the buyer by the appropriate means.

All products and services for sale on the website are available at the time of purchase, subject to unforeseen unavailability from producers and/or suppliers.

Therme Meran AG shall reimburse the cost of any items unavailable when an order is placed.

3. Prices and terms of payment

Prices are stated in euros, including VAT, and are those in force at the time of purchase.

The price of the product does not include transport/delivery costs, which will be indicated in the customer's shopping cart as an additional cost in the summary of products purchased immediately prior to confirming the purchase.

Buyers may choose from the following payment methods:

  • Credit card (Visa, MasterCard, American Express, etc.);
  • PayPal;
  • Bank transfer to the current account of Therme Meran AG.

The supply of products or services to wholesalers and resellers shall be agreed in writing with Therme Meran AG in advance. For further information, please e-mail the company at info@thermemeran.it.

4. Delivery

The buyer shall provide all information required for delivery when purchasing the product.

The merchandise shall be sent to the address entered by the buyer in the appropriate field.

Delivery costs shall be borne by the buyer unless specified otherwise.

Deliveries shall only be made to countries within the European Union. 

Delivery is free of charge for orders over EUR 150.

Deliveries shall not be made until the relevant payment has been received.

If delivery is not made within four weeks of receipt of payment, both parties shall be authorised to withdraw from the agreement in respect of those goods not delivered. The buyer shall be entitled to a refund of the purchase price paid for any merchandise not supplied.

Risk shall transfer to the buyer once the merchandise has been handed over to the carrier.

5. Right of withdrawal

The customer is entitled to withdraw from the agreement in accordance with Legislative Decree no. 206/05.
The right of withdrawal, which entitles the customer to return the purchased product and obtain a refund, is only available to individuals who entered into the agreement in their own capacity and not in connection with any business or professional activities. The customer may exercise the right of withdrawal within 14 working days of receiving the merchandise or purchasing a voucher without having to provide any reason or pay any penalty.

Should the buyer wish to withdraw from the purchase, he/she shall notify the seller in advance by e-mailing info@thermemeran.it, including all details of the order. Withdrawal shall be valid upon the prompt return of the merchandise, which shall be returned to the sender at the customer's expense. The right of withdrawal shall be contingent upon the merchandise being returned completely intact and in its complete original packaging (including any documentation and accessories). In order to limit damage to the original product packaging, no labels or adhesive tape may be affixed directly to it.

Once the integrity of the product has been verified, Therme Meran AG shall reimburse the amounts paid.

6. Warranties

All products sold by Therme Meran are covered by the conventional manufacturer’s warranty and by the 24-month warranty for lack of conformity in accordance with Legislative Decree no. 206/05. Customers must retain proof of payment in order to make any warranty claims.

The warranty operates according to laws in force at the time of purchase.

7. Information on vouchers:

Vouchers are valid and usable within a period of 12 months from the purchase date.

The service must therefore be used within 12 months of the date on which the voucher is purchased.

Once this period has elapsed, the voucher may no longer be used and no refunds shall be given.

Vouchers may be transferred.

Customers must present a printout of the voucher and a valid form of identification when using the service covered by the voucher.

If this service requires a reservation, this shall be made with reasonable advance notice by contacting Therme Meran AG on +39 0473 252000.

8. Protection of personal information

For our personal data protection policies and procedures, please see the information at www.thermemeran.it.

9. Online Dispute Resolution (ODR)

Online dispute resolution according to EU regulation No 524/2013: The Online Dispute Resolution (ODR) website is an official website managed by the European Commission dedicated to helping consumers resolve their disputes out-of-court http://ec.europa.eu/consumers/odr/

10. Miscellaneous provisions

The distance selling agreement between Therme Meran AG and the buyer shall be deemed to have been entered into and executed in Italy and shall therefore be governed by Italian law. If the buyer is a consumer, any civil and/or criminal dispute relating to the application, execution, interpretation or breach of the distance sales agreement shall fall within the jurisdiction of the court in whose territory the buyer is resident and/or domiciled, if this is in Italy. In all other cases (e.g. if the buyer is resident and/or domiciled abroad), the Court of Bolzano shall have sole jurisdiction.